Returns & refunds

Changed your mind or something is not right? Returning an item is simple.

How long you have

You can return most items within 14 days of receiving them. Items must be unused, in their original packaging and with all accessories. Some items cannot be returned for hygiene or legal reasons, for example opened personal-care products or personalised goods, and this is stated on the product page.

How to return something

1. Sign in and open the order in your account.

2. Choose Return an item, select the products and the reason, and submit the request.

3. We confirm the request and tell you where to send the parcel.

4. When the goods reach us and have been checked, we refund you.

Refunds

Refunds go back to the original payment method, or to store credit if you prefer. They are issued after we have received and checked the goods, normally within 14 days of your request. The original delivery charge is refunded when you withdraw from the whole order. Return postage is paid by you unless the item was faulty or wrongly sent.

Faulty, damaged or wrong items

If something arrives damaged, faulty or not as described, tell us as soon as you can with your order number and a photo. We will arrange a replacement or refund and cover the return postage.

Ordered as a guest?

Use the order tracking page with your order number and email address to see your order. For a return, contact us and we will start it for you.