Terms & conditions
These terms apply to every order you place with Main. Please read them before you buy.
1. Who we are
This website is operated by Main.
2. Orders and contract
Placing an order is an offer to buy. We confirm it by email, and the contract is concluded when we accept the order. We may decline or cancel an order, for example when an item is out of stock, a price was shown wrongly, or we cannot verify the payment. If we cancel after you have paid, you are refunded in full.
Check the items, quantities and delivery address on the checkout page before you pay. If you notice a mistake afterwards, contact us as soon as possible and we will do our best to correct it before the order is dispatched.
3. Prices and payment
Prices are shown in the currency of the shop. Whether they include VAT or other taxes is shown at checkout, together with delivery costs, before you pay. The price you see at checkout is the price you pay.
We accept the payment methods offered at checkout. Card payments are processed by our payment provider and we never see or store your full card number. Where payment is on delivery or by bank transfer, the order may be held until payment is received.
4. Delivery
We deliver to the countries offered at checkout. Delivery options, costs and estimated times are shown before you pay. Estimated times are not guaranteed, but if your order is late we will tell you and help find a solution.
Risk in the goods passes to you when they are delivered to the address you gave. Please check parcels on arrival and tell us promptly if anything is damaged or missing.
5. Right of withdrawal and returns
You may change your mind and return most items within 14 days of receiving them, unless they are excluded by law or marked as non-returnable on the product page, for example sealed hygiene items once opened, or personalised goods. Items must be returned unused and in their original packaging.
The details, including how to start a return and when you are refunded, are in our returns policy.
6. Faulty or wrongly described goods
Goods must match their description and be of satisfactory quality. If they do not, you are entitled to the remedies provided by the consumer law that applies to you, which can include repair, replacement or a refund. Contact us with your order number and, where possible, a photo of the problem.
7. Gift cards and store credit
Gift cards and store credit are redeemed at checkout and are valid for the period stated when they were issued. They cannot be exchanged for cash except where the law requires it, and we are not responsible for cards that are lost or shared with others.
8. Your account
You are responsible for keeping your password confidential and for activity under your account. Tell us immediately if you think someone else has accessed it. We may suspend an account that is used fraudulently or abusively.
9. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, including your statutory consumer rights. Subject to that, we are not liable for indirect losses that were not reasonably foreseeable when the contract was made.
10. Privacy and cookies
How we use your personal data is explained in our privacy policy.
11. Changes to these terms
We may update these terms from time to time. The version published when you place an order is the one that applies to that order.
12. Governing law and complaints
These terms are governed by the law of the country in which the seller is established, and the courts of that country have jurisdiction, without affecting any mandatory consumer rights you have in the country where you live. If you have a complaint, please contact us first so we can try to resolve it directly.
13. Contact
Questions about these terms or an order? Our contact page lists every way to reach us.